Computer Support Supervisor
Information Technology Services
Professional 2, Level Y + Supervisor Stipend | 12 Month
Revised May 2023
Education Level | Bachelor’s degree or 2 year technical/associates degree in computer science, networking, database management, development, security, or equivalent. |
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Experience Required | Five years of experience in enterprise application administration or any such combination of education, experience, and training may be acceptable. |
Physical Requirements | The ability to lift and move equipment up to 40 pounds is required. Hand-eye, mind-eye coordination, hearing, walking, and driving are required. Repetitive motions with wrists, hands and fingers are frequently required, as well as keyboarding, lifting, standing, and grasping. |
Other Requirements |
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Reports To | Network Infrastructure Manager |
Received Guidance From | Network Infrastructure Manager and Director of Information and Technology |
Essential Function & Duties
Supervises the Building Computer Specialists, Bench Technician, Technical Support Specialist, and temporary ITS support staff
Assesses supervised staff’s performance by conducting periodic inspections of work performed
Designates shifts and assignments, assigns substitute relief coverage for daily staff absences, and authorizes use of overtime
Provides support to supervised staff to help in their professional development
Assists with the interview process for new applicants for supervised positions
Supervises the SFSD Helpdesk duties
Works with outside sources such as suppliers and technical support
Assists the Director of ITS with annual budget review
Provides ongoing evaluation and updates of device inventory control processes
Supports device management operations and practices (imaging, OS and application deployment, desktop settings, etc.) for currently deployed devices
Performs other duties as assigned by supervisor
Working Conditions
Climatic Environment | Inside & Outside
Some District classrooms and work areas are not climate controlled and are subject to extremes of temperature and humidity.
Hazards
For some buildings, stairs, chalk dust and exposure to communicable diseases may be a potential hazard. Occasionally subjected to electrical and mechanical hazards. Travel between schools will cause exposure to hazardous driving and walking conditions.